Service Desk Mini
Software that makes work easier inside your company or organisation.
Service Desk Mini
A system to receive, organise and follow up technical support requests inside an organisation, so every employee knows where their request stands and the support team knows what to do next.
- 01
Requests logged as tickets
- 02
Requests assigned to the support team
- 03
Follow every request until it is solved
- 04
Full history for each request
- 05
Reports on requests and performance
System features
Everything a support team needs to receive requests, organise them and follow them through to a fix, in one system in Arabic and English.
Easy request intake
Staff raise a request by choosing the department and service and describing the problem, with attachments when needed.
Clear priorities
Four priorities, urgent, high, medium and low, so the team starts with what matters most.
Assign work to the team
Assign each request straight from the list, and filter by department, status and priority.
Track every request to a fix
New, in progress, pending and resolved; staff see where their requests stand under «My requests».
Target time per request
Each request shows its target time and how long it has been open.
Dashboard and reports
Request counts, statuses and trends, with reports by department, the most requested services and month-on-month comparison.
A full history for each request
Every update, comment, attachment and status change is kept with its date and time.
Team chat
Group and direct chats for the support team inside the system, with no other app needed.
Security and audit log
Security alerts and a log of every action in the system: who did what, and when.
Instant notifications
Email and in-app notifications when a request is assigned or its status changes.
Users, roles and departments
Roles for admins, support agents and staff, departments, and importing users from a CSV file.
Arabic and English
A complete interface in both languages; each user picks theirs.
Screens from inside the system
The screens move on by themselves; pick any from the list, and click it to enlarge.
Let’s start working together
Contact us to discuss your projects, partnership opportunities or any technical question.